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Good customer service

So I decided to buy climbing shoes in the Great Outdoors today. I didn’t anything too technical (eg, expensive) but wanted something that could be described as semi comfortable (partly naive there) but more specifically as “mine”.

I’m not good at buying shoes, and specialist shoes – let’s be honest, from about March to November I wear flipflops. I hate wearing shoes. Hate them. And I don’t know much about climbing shoes and had no real desire to guess work it over the internet on this occasion at least. So, Great Outdoors then because they are closer to what used to be the least expensive carpark in town.

The girl who took care of me doesn’t climb. She does ski, and she did know what she was talking about with respect to climbing shoes. This compares very well to people in hifi shops who know nothing about hifi systems (voice of bitter experience there). She measured my feet, something which no one has done since I was about 9 and then we went trying on shoes and I wound up buying a midrange pair that were also slightly wider fitting (required for Missy here) that were reasonably within budget and off I went.

We don’t often praise good customer service, although we’re fast enough to whinge about bad customer service. So kudos to the girl in the Great Outdoors today and thanks for the help.

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