You people don’t help yourselves. I wonder if you’re interested in constructive feedback from a user who’s just worn out by your booking flow. It sucks. It particularly sucks since we users have to pay for the experience of being frustrated by your booking flow. We pretty much hate you because the user experience on your site sucks big time. I would love you a lot more if it didn’t.
Here’s a simple thing you could do to make life easier. In your database, mark concerts which are sold out as SOLD OUT. Don’t put me through the captcha looking for tickets for a concert which you cannot sell to me. Instead of giving me a “Find Tickets” option at the concert listing stage, tell me it’s sold out. I don’t see what’s so hard about this – you used to do this.
Telling me to try “best available” or “any price” when that’s what I’ve just done (and gotten nothing back) is a waste of my time and further disimproves my opinion on the customer experience of Ticketmaster online.
Put a default value of 1 in “number of tickets required”, not 0.
Allow me to register for cancellations. Like, I would like to go to Muse and Massive Attack. Okay, Massive Attack was a late breaking decision caused by the lack of a Sold Out notice at the Olympia when I was at the Pixies the other night, but Muse…that concert is in November and I started looking for tickets at least 2 or 3 months ago.
These are just small little bits of feedback which would enable you to improve the customer experience for your customers and improve your public relations somewhat.
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